INTRODUCTION
While technology helps ensure the speed, dependability, and safety of our Consumers and Professionals, people matter most to the Homee experience. And it’s a two-way street between our Professionals and Consumers. We created these Homee Guiding Principles so that everyone has a shared standard for respect, accountability, and common courtesy.
PROFESSIONALISM & RESPECT
Homee maintains a zero-tolerance policy regarding all forms of discrimination, harassment or abuse.
Non-discrimination
It is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. This type of behavior can result in permanent loss of access to the Homee platform.
No inappropriate behavior
Consumers and Professionals expect each other to act appropriately and respect boundaries. It is disrespectful to make derogatory remarks about a person or group. Furthermore, commenting on appearance, asking overly personal questions and making unwanted physical contact are all considered inappropriate behaviors. Anyone who solicits or engages in sexual conduct while using the Homee platform may lose future access to Homee. We encourage you to be mindful of other users’ privacy and personal space. Violence of any kind will not be tolerated.
Human Kindness
Calm and clear communication is the most effective way to defuse any disagreement that may arise between you and another Homee user. All Consumers and Professionals expect to be treated with respect and courtesy by one another. This expectation extends to personal property as well. As a Professional, it is your responsibility to treat your Consumer’s property with respect and not intentionally damage or remove their personal items from it. As a Consumer, it is your responsibility to make every reasonable effort to return any lost items (tools, unused parts, etc.) left at your property. It is best to treat a lost item respectfully. It is unacceptable to require additional payment to return an item; doing so could cause you to lose access to the Homee platform.
SAFETY
The safety of Consumers and Professionals on the Homee platform is of utmost concern. In order to best protect everyone, we require the following:
Compliance with the law
Homee does not tolerate drug or alcohol use by Professionals while using the Homee app and/or performing a service. If a Consumer believes a Professional may be under the influence of drugs or alcohol, please request that the Professional end the job immediately and alert Homee Support at support@HomeeOnDemand.com.
Homee prohibits human trafficking of any kind, including the commercial sexual exploitation of children, while using our app. Anyone who engages in such activity may lose access to Homee.
As a Professional, it is your responsibility to complete the service safely in accordance with the rules of the trade in your city.
Following the rules
We require Professionals to keep documents up to date to remain active. Consumers, likewise, must maintain active payment information.
Consumers are responsible for others with them or at the property at the time of service. It is your responsibility to ensure everyone adheres to Homee’s Guiding Principles.
Violations of these Guiding Principles could result in loss of your Homee Account. Please report any violations to Homee, we want to hear your feedback! Alert us and we’ll take action!
EMERGENCIES
If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify Homee. We will assist and take appropriate action as needed, including cooperating with law enforcement.
Last updated: January 1, 2017
